Inhealthcare Support Desk

How to: Access The Support Help Centre

The Support Help Centre has been purpose-built to provide you with answers to all Platform queries and provides helpful guidance on functionality through user manuals, walkthrough how to tutorials and frequently asked questions.

We encourage you to search for your query via the user-friendly search box, where you can filter guidance articles to assist you. If you are unable to find the answer to your query, please contact us.

Example: Search Guidance Article

Example: Guidance Article

Example: User Manuals

Example: Snippet Tutorial

How to: Contact Us

Our Support Desk can be contacted through the Support Desk Portal, via telephone or email.

Support Desk Portal

To access the Support Desk Portal, please use the following link: Portal Link

Telephone: 0300 247 8600

If you contact us via telephone, please provide the following information:

• Your full name and email address.
• Your organisation.
• The service you are querying.
• If this relates to the Sandpit or Live environment.
• Your query.
• Any supporting documentation and screenshots.

Email: support@inhealthcare.co.uk

If you contact us via email, this will automatically raise a Support Query on the Support Desk Portal and will notify you with an acknowledgement that your email has been sent. Please provide the below information when raising a query via email.

• Your full name and email address.
• Your organisation.
• The service you are querying.
• If this relates to the Sandpit or Live environment.
• Your query.
• Any supporting documentation and screenshots.

If you are not currently setup as a user on the Support Desk Portal, please request access via email, with the following information.

• Your full name and email address.
• Your organisation.
• Authorisation from your line manager.

How to: Raise Queries on The Support Portal

To raise a query:

• Navigate to the Support Desk Portal Link.
• This will open the Help Centre screen.
• Scroll to the bottom of the page.
• Click onto the Need to raise a request? contact us button.
• Choose the query type.
• Input the relevant information.
• Click Send to submit the query to the Support Desk.

As you begin to use the Support Portal, recently used Query Forms will also begin to populate for quick access.

How to: View The Different Types of Queries

The queries are categorised for ease, into the following categories:

• Incident (All Incidents)
• User Access Request (New User, Change of Role, Revoke, Change Request & Other Access Requests)
• Toolkit Service Review (Service Reviews)
• Change My Service (Configuration Requests & Change Requests)
• Deployment Request (All Deployment Requests)

How to: Search & Filter Queries

All query types, new and existing can be managed within the Requests screen. This allows for filtering of query types, queries raised by you, your organisation and where you are a participant, as well as filtering via the current query status.

Example: Query Filtering Options

Example: Query Status

Example: Queries Created by Me

Example: Query Request Type

Manage Columns

The columns detailing the query information can also be customised via the Manage Column button.

Column types can be removed from the Requests screen, by selecting the relevant column type and selecting the x next to the column. The columns can then be re-added by selecting the dropdown menu on screen and pressing the Done button.

At any time, you are able to navigate back to the Help Centre from the Query Requests area.