Inhealthcare PROFESSIONAL Mobile App
The Inhealthcare Professional App is a user-friendly application, that allows clinical professionals to provide remote monitoring care for their patients.
WARNING
A separate guide is available for the patient-facing My Inhealthcare app.
How to: Install The App
Open the App Store for iPhone or go to Google Play for Android™, search for and download the Inhealthcare Professional app.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
WARNING
Please ensure this is the Inhealthcare Professional App and not the My Inhealthcare App (patient version).
Registration
If you have already registered and logged into the Portal, you will be able to log straight into the app.
If you have not yet registered with the Portal/App, this is required before logging in.
The details will be sent to you via email, with a clickable link to setup your username and password. Once this has been completed, you will be able to log into the app using your Username and chosen Password.
Multi Factor Authentication
Logging into the Inhealthcare platform will require the use of an MFA authenticator app. A separate guide is available to help get started with MFA.
How to: Log in
Type your Username and Password into the applicable fields.
Click Login.
You will be prompted for a 6-digit MFA code.If your MFA app is on the same device you are using to access the Inhealthcare Professional app, open your MFA app and copy or memorise the 6 digit code for the MFA account.
Re-open the Inhealthcare Professional app and paste/type the MFA code.
If you have access to more than one Organisation or Care Facility, a list of those available will display. Select the applicable.
Set up PIN Code
When first logging into the app, you will be prompted to setup a 6-digit PIN code, this will be required each time you log into the app. This is to make future logins more efficient and quicker. This is separate to the 6-digit MFA code you will require for each login.*
To do this:
Choose and Enter your 6 digit PIN code.
Confirm the same code in the Re-enter your PIN code field.
Click Continue with this PIN code to login.
The PIN code successfully created screen will display.
TIP
Click the Different User? text if you wish to log in as another user.
Forgotten Password or Pin Code
In the event, your password or 6-digit pin code are forgotten, these can be reset by clicking onto the applicable Forgotten your password? (on the initial login screen) or Forgotten PIN code? (on the PIN prompt page) links while logging into the app. These will prompt an email to be sent which will include a link to reset your login.
Forgotten Username?
For forgotten usernames, please contact your management team to assist in retrieving your username.
Training Mode
If wishing to use the Sandpit testing environment, you will need to enable the Training mode within the app:
To the right-hand side of the home screen, select the tool symbol.
Toggle Enable training mode to on (to show as green).
Enter Environment code c11ba05f.
Click Apply settings.
TIP
The banner at the top of each screen in the app will display in red if you are in training mode.
App Home Screen
Once you log into the app, it will default to the Home screen. This will detail the patients information and the number of patients on the list for the present day.
To refresh/sync the application, drag from the top of the screen down to the bottom.
Select a patient to see any tasks associated with them for your applicable service.
Tasks - amount of task(s) outstanding.
Status - shows detail of each status and meaning.
Tasks Details - shows detail of the task(s) outstanding.
The following menu options may or may not be applicable to the service that you have been enrolled onto.
App Menu
To access the app menu, click the three horizontal lines in the top right of your screen. This will display:
User Details - Your first name and surname.
Organisation Name - The organisation that you are logged into.
Tasks
This section will return you back to the main screen, should you be in another section or screen of the app.
To process tasks, follow the instructions found within the user guide for your specific service/pathway.
About
This section details the Terms and Conditions of the app.
Help
This section details who to contact should you require support.
Switch Organisation
This section allows those who have access to more than one organisation, switch between.
Remove Account
This option will remove the account and all associated data within the app. Once selected, this will return you to the login screen. This will not remove your account from the service, and you will be able to log in again with your user details if required, as well as logging into the Portal.
Support
If you have any further questions, please contact your management team.
