Compatibility Matrix

The below is the latest compatibility matrix for Inhealthcare's products and is updated as required prior to a development release. Please click on the below tabs to view the information.

N3 Web Portal

Currently Supported/Tested:

  • Microsoft Edge latest
  • Firefox latest
  • Chrome latest

Known Issues/Not Supported:

  • Internet Explorer
Inhealthcare Desktop Application (IHDA) / Inhealthcare Service Agent (IHSA)

Currently Supported/Tested:

  • Windows 10
  • .NET 4.7 Framework or higher IE10+ (TLS 1.2 required)
  • Microsoft Edge latest

Known Issues/Not Supported:

  • Internet Explorer
  • Windows XP / 7 / 8
WWW Web Portal / Care Home Portal

Currently Supported/Tested:

  • Microsoft Edge latest
  • Firefox latest
  • Chrome latest
  • Mobile Safari (iOS 13/14)
  • Mobile Chrome (Android 5.1+)

Known Issues/Not Supported:

  • Internet Explorer
  • Samsung default browser
Inhealthcare Professional smartphone app

Currently Supported/Tested:

  • Android: 8.0+
  • iOS: 14+

Known Issues/Not Supported:

  • Using splitscreen software to run the app alongside another app is strictly not supported. (Android)

  • iPad is not a supported device (iOS) and the app will run in a scaled mode on the iPad.

  • When answering attachment (camera) questions, if the user deletes the photo and attempts to take a second photo, the photo is not saved for the question, and won't be submitted. This can be worked around by exiting the task and opening it again. IHP-25873

My Inhealthcare smartphone app

Currently Supported/Tested:

  • Android: 8.0+
  • iOS: 14+

Known Issues/Not Supported:

  • Using splitscreen software to run the app alongside another app is strictly not supported. (Android)

  • iPad is not a supported device (iOS) and the app will run in a scaled mode on the iPad.

  • There is a known issue where Samsung J3 devices (running Android 5.1.1) are not able to pair with the Roche INRange device.

  • It was spotted in testing that Samsung devices are unable to receive notifications. This is logged as: IHP-22014

  • Unable to switch user/ forgotten PIN when the application has been minimised from a specific reading screen. (Android) IHP-25885

Patient Portal (ORS)

Currently Supported/Tested:

  • Microsoft Edge latest
  • Firefox latest
  • Chrome latest
  • Mobile Safari (iOS 13/14)
  • Mobile Chrome (Android 5.1+)

Known Issues/Not Supported:

  • Internet Explorer
  • Possibly all LG devices, using the default Internet browser
  • Samsung devices using the standard 'Internet' browser
Inhealthcare Toolkit (IDE)

Currently Supported/Tested:

  • Latest 2 versions of Chrome
  • Latest 2 versions of Firefox
  • Latest 2 versions of Edge

Known Issues/Not Supported:

  • Internet Explorer

  • Ghostery plugin for Chrome can cause console errors. Not known if this causes any functional problems or if it is benign.

Last Updated:
Contributors: Shanice Mitchell