My Inhealthcare PATIENT Mobile App

This guide is not for patients

This guide is aimed at clinicians wishing to use the patient app for testing purposes, or to assist patients ith getting started. This guide is not intended to be given to patients. Separate patient-facing training materials are available; please contact your account manager.

The My Inhealthcare App, allows for Testing from a Patients perspective. The user-friendly and simple interface, allows patients to track and submit observations when requested, dependent on the Pathway Build.

WARNING

A separate guide is available for the Inhealthcare Professional app.

How to: Install The App

Open the App Store for iPhone or go to Google Play for Android™, search for and download the My Inhealthcare app.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.

WARNING

Please ensure this is the My Inhealthcare App and not the Inhealthcare Professional App (clinician version).

Training Mode

If wishing to use the Sandpit testing environment, you will need to enable the Training mode within the app:

1. To the right-hand side of the screen, select the tool symbol.
   

2. Toggle Enable training mode to on (to show as green).
   

3. Enter Environment code c11ba05f.

4. Click Apply settings.

TIP

The banner at the top of each screen in the app will display in red if you are in training mode.

Registration

All patients accessing the mobile app will first need to be set added to the IHC platform. There is a separate guide available for adding patients to the platform.

Once the patient has been added to the platform and enrolled onto a service, they need to be registered for online services. There is a separate guide available for How to register patients for online services (including app).

This process will allow patients to choose their own username and password which is used to log into the My Inhealthcare app.

How to: Log in

1. Type the patient Username and Password into the applicable fields.
   

2. Tick the I'm not a robot box (if showing) and click Login.

   TIP

   The Forgotten your password? link can be used to reset your password. Clicking this will prompt for the username and will send a reset code via SMS to the mobile number held for the patient.
   If no number is held or the reset is unsuccessful follow the steps within the Online Registration guide to email the patient a web link to reset their password.

Set up PIN Code

When first logging into the app, patients will be prompted to setup a 6-digit PIN code, this will be required each time they log into the app. This is to make future logins more efficient.

To do this:

1. Choose and Enter your 6 digit PIN code.
   

2. Confirm the same code in the Re-enter your PIN code field.

3. Click Continue with this PIN code to login.

4. The PIN code successfully created screen will display.
   

   TIP

   Click the Different User? text if you wish to log in as another user. E.g., if you use multiple test patients for your service.

5. Use the set Pin code to access the app when needed.

WARNING

If an incorrect PIN is entered 5 times in succession, all data will be wiped from the app to protect privacy. Patients would then need to re-access the app using their username and password and choose a new PIN.

Forgotten PIN Code

In the event, your 6-digit PIN code is forgotten, click Forgotten PIN code? (on the PIN prompt page). This will prompt an email to be sent to the patient's email address, which will include a link to reset the login.

How to: View a Username

1. Log into the IHC platform and find the Test Patient.

2. Click onto the Edit Patient Registration on the patient information bar.

3. The username (if created) will be shown on the screen.
   If no username shows, click the applicable button to register the patient for online services.

App Home Screen

Once you log into the app, it will default to the Home screen. This will detail any tasks that are due.

To refresh/sync the application, drag from the top of the screen down to the bottom.

Select a task to process it according to your applicable service.

• Tasks - amount of task(s) outstanding.

• Status - shows detail of each status and meaning.

The following menu options may or may not be applicable to the service that the patient has been enrolled onto.

App Menu

To access the app menu, click the three horizontal lines in the top right of the screen. This will display:

• User Details - Your first name and surname.

My Tasks

This section will return you back to the main screen, should you be in another section or screen of the app.

To process tasks, follow the instructions found within the user guide for your specific service/pathway.

My Calendar

This section is used to push notifications for test dates and medication reminders. This is an optional feature and notifications are required to be enabled in the app to proceed.

There are 3 options to view on the calender, these are; present day, week, or month.

1. Navigate to the Menu.

2. Click Settings.

3. Click Allow calender notifications.

4. Click Agree to the Consent to Store Medical Data.

Notification Consent:

By enabling the notification functionality, the Patient consents to the app providing you with notifications of certain medical data, such as your medications. You accept that these notifications will be displayed on the device and may contain sensitive medical information.

Consent to Store Medical Data:

Before enabling calendar notifications, the Patient must consent to enabling the calendar functionality. They consent to the app being able to store certain medical data, such as your medications, so that the calendar can operate offline. They also accept that the information stored in the calendar may not always be the most recent.

My Information

This feature is used to display useful information and links to helpful websites.

My Readings

This feature is used to visually display previous and historic readings submitted into the app.

About

This section details the Terms and Conditions of the app.

Settings

This section allows to enable calender notifications, as well as the option to pair devices with the app.

TIP

If using a service with bluetooth devices, check the specific guide for that service/pathway to ensure if they need to be paired using this menu option. For example, many of our supported Microlife devices do not require additional pairing within this menu.

Remove Account

This option will remove the account and all associated data within the app. Once selected, this will return you to the login screen. This will not remove the account from the service, and you will be able to log in again with your user details if required.

Support

If you have any further questions, please contact your management team.